NCSL, the largest Savings and Loan Society in PNG with over 160,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.
We are currently seeking a Customer Service Consultant, based at our Kimbe Branch, and reporting to the Lead CSC.
Key Responsibilities:
- Maintain consistent delivery of exceptional member service at the branch,
- Create and maintain professional business relationships with key employers and business stakeholders in the branch catchment area,
- Review and assess new member applications received and liaise with Head Office for registration,
- Assist with Branch sales and product promotions, and coordinate awareness drives and mini campaigns in the branch catchment area,
- Maintain service efficiency, digital adoption and member convenience.
Essential Qualifications, Technical Skills & Experience:
Proven exposure in providing first-class customer service in a timely manner in a similar work environment,
- Diploma Qualification in Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
- Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.
Why Join Us?
- Work with a forward-thinking and supportive team who cares about your welfare
- Opportunities for self-development and learning programs
- Competitive salary and benefits package
- Health and life insurance scheme for yourself and dependents
- Be part of a mission-driven organization that values integrity and accountability
Kimbe based candidates are encouraged to apply as accommodation is not a benefit.
