NCSL has set up a new call centre to support our memebers who have been impacted by our recent system outages.
Please call +207 2000 between 8am and 5pm Monday to Friday for assistance.
Month: March 2023
Dear Members
The Nasfund Contributors Savings and Loan Society Limited (ncsl) decided to shut down our IT system on Wednesday 01st March 2023 after we detected a security threat. As a result, our core banking system and customer facing online services were affected. Prudent action has ensured the safety of our system and the resumption of our online member services.
As a safeguard the Poro Card platform was taken offline. At present, Poro cards cannot be used on any Point-of-Sale terminals in shops or on ATMs. We are working to restore this service in the coming weeks and ask our members for their continued patience.
Should members wish to access funds from their Poro Card Account, they can initiate a manual transfer to their commercial bank account either online or at the nearest ncsl branch. We continue to work towards a solution for Poro Card users. We recognise and apologise for the inconvenience to our members. Regular updates will continue.
Authorised By Management
Dear Members
From this Friday 31st of March, mobile banking will no longer be available on the Digicel network via USSD *628#. We sincerely apologize for any inconvenience this may cause.
You will still be able to access mobile banking via the Telikom and BeMobile networks, if you are currently a Telikom or BeMobile customer, via USSD *628#.Members currently on the Digicel network can still use the Member online portal.
Our team are currently working on additional options for mobile and digital banking with updates to follow next month. We appreciate your understanding as we work towards improving your member experience.
Authorised By Management
