In a proactive effort to enhance customer service and deepen product understanding, Nasfund Contributors Savings & Loan Society (NCSL) recently conducted a first-ever, three-day Branch Network Workshop for its dedicated Customer Service Officers (CSOs) from the branches. 
 
The workshop was hosted at Lamana Hotel from Thursday 7 March to Saturday 9 March. It focused on upskilling CSOs and equipping them with essential knowledge in sales fundamentals, customer service excellence, business relationship management, and an understanding of NCSL’s diverse product and service offerings. 
 
The workshop themed, “Change is Me,” emphasized the importance of continuous learning and utilizing their skills to provide excellent customer service. The CSOs were also encouraged to embrace change as an opportunity for growth and personal development.