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careers

Customer Service Consultant, Ramu

NCSL, the largest Savings and Loan Society in PNG with over 177,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.

We are currently seeking a Customer Service Consultant, based at our Ramu Office and reporting to the Branch Manager- Lae.

Key Responsibilities.

  • Deliver consistently high-quality member service within agreed service standards and turnaround times,
  • Support the Branch Manager Lae to acquire, develop and maintain professional relationships with key employers and business stakeholders in the Ramu and Markham Valley catchment area,
  • Coordinate new-member registration, Know Your Customer (KYC) verification, account activation and related member-service requests accurately and promptly,
  • Process and support branch transactions, reconciliations and records; promptly escalate irregularities, service issues and operational risks,
  • Support branch sales, product promotions, awareness drives and mini-campaigns to grow membership, product uptake and digital adoption,
  • Assist with member follow-up and debt-collection activities in line with approved procedures and service standards,
  • Promote service efficiency, member convenience and effective use of NCSL’s digital channels,
  • Comply with lending policies, AML/CTF requirements, internal controls and all relevant operational procedures,
  • Maintain accurate records and contribute to timely branch performance and operational reporting,
  • Build respectful internal and external relationships and consistently demonstrate NCSL’s core values,
  • Perform other duties delegated by the Branch Manager Lae.

Essential Qualifications, Technical Skills & Experience:

  • Possess more than 3- 5 years exposure in a similar work environment,
  • Diploma Qualification in Lending, Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
  • Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.
  • Must be a current resident of the Ramu Sugar Area.

Why Join Us?

  • Work with a forward-thinking and supportive team who cares about your welfare
  • Opportunities for self-development and learning programs
  • Competitive salary and benefits package
  • Health and life insurance scheme for yourself and dependents
  • Be part of a mission-driven organization that values integrity and accountability

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

Head of Human Resources

NASFUND Contributors Savings & Loan Society Ltd.

P.O Box 7732,

BOROKO,

National Capital District

Or Email: recruitment@ncsl.com.pg

Subject: Job Application – Customer Service Consultant, Ramu

Applications close Friday, 30th October 2026, only shortlisted applicants will be contacted for an interview.

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careers

Customer Service Consultant – Lae

NCSL, the largest Savings and Loan Society in PNG with over 176,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.

We are currently seeking a Customer Service Consultant, based at our Lae Top town Branch and reporting to the Branch Manager- Lae.

Key Responsibilities.

  • Deliver consistently high-quality member service within agreed service standards and turnaround times,
  • Coordinate new-member registration, Know Your Customer (KYC) verification, account activation and related member-service requests accurately and promptly,
  • Process and support branch transactions, reconciliations and records; promptly escalate irregularities, service issues and operational risks,
  • Support branch sales, product promotions, awareness drives and mini-campaigns to grow membership, product uptake and digital adoption,
  • Assist with member follow-up and debt-collection activities in line with approved procedures and service standards,
  • Promote service efficiency, member convenience and effective use of NCSL’s digital channels,
  • Comply with lending policies, AML/CTF requirements, internal controls and all relevant operational procedures,
  • Build respectful internal and external relationships and consistently demonstrate NCSL’s core values,
  • Perform other duties delegated by the Branch Manager Lae.

Essential Qualifications, Technical Skills & Experience:

  • Possess more than 3- 5 years exposure in a similar work environment,
  • Diploma Qualification in Lending, Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
  • Must possess a Class 3 or Class 6 Driver’s License,
  • Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.

Why Join Us?

  • Work with a forward-thinking and supportive team who cares about your welfare
  • Opportunities for self-development and learning programs
  • Competitive salary and benefits package
  • Health and life insurance scheme for yourself and dependents
  • Be part of a mission-driven organization that values integrity and accountability

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

Head of Human Resources

NASFUND Contributors Savings & Loan Society Ltd.

P.O Box 7732,

BOROKO,

National Capital District

Or Email: recruitment@ncsl.com.pg

Subject: Job Application – Customer Service Consultant, Lae

Applications close Friday, 23rd October 2026, only shortlisted applicants will be contacted for an interview.

Categories
careers

Customer Service Consultant – Goroka

NCSL, the largest Savings and Loan Society in PNG with over 176,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.

We are currently seeking a Customer Service Consultant, based at our Goroka Branch and reporting to the Lead Customer Service Consultant- Goroka.

Key Responsibilities.

  • Deliver consistently high-quality member service within agreed service standards and turnaround times,
  • Coordinate new-member registration, Know Your Customer (KYC) verification, account activation and related member-service requests accurately and promptly,
  • Process and support branch transactions, reconciliations and records; promptly escalate irregularities, service issues and operational risks,
  • Support branch sales, product promotions, awareness drives and mini-campaigns to grow membership, product uptake and digital adoption,
  • Assist with member follow-up and debt-collection activities in line with approved procedures and service standards,
  • Promote service efficiency, member convenience and effective use of NCSL’s digital channels,
  • Comply with lending policies, AML/CTF requirements, internal controls and all relevant operational procedures,
  • Build respectful internal and external relationships and consistently demonstrate NCSL’s core values,
  • Perform other duties delegated by the Lead Customer Service Consultant Goroka.

Essential Qualifications, Technical Skills & Experience:

  • Possess more than 3- 5 years exposure in a similar work environment,
  • Diploma Qualification in Lending, Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
  • Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.

Why Join Us?

  • Work with a forward-thinking and supportive team who cares about your welfare
  • Opportunities for self-development and learning programs
  • Competitive salary and benefits package
  • Health and life insurance scheme for yourself and dependents
  • Be part of a mission-driven organization that values integrity and accountability

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

Head of Human Resources

NASFUND Contributors Savings & Loan Society Ltd.

P.O Box 7732,

BOROKO,

National Capital District

Or Email: recruitment@ncsl.com.pg

Subject: Job Application – Customer Service Consultant, Goroka

Applications close Friday, 23rd October 2026, only shortlisted applicants will be contacted for an interview.

Categories
Media Release

Happy World Teacher’s Day

TEACHERS, YOUR FUTURE DESERVES CARE TOO

Every day, teachers across Papua New Guinea invest in the future of others.

Teachers prepare lessons, guide learning, encourage young people to believe in themselves and
help shape the next generation of leaders, workers and citizens. Their influence extends far
beyond the classroom. Through their dedication, communities are strengthened, families are
empowered and our nation’s future is built one student at a time.

At NCSL, we recognise that teaching is more than a profession. It is a commitment to putting
others first.

Whether teachers are helping a struggling student, supporting parents, mentoring young people
or contributing to your community, much of what they do is focused on improving the lives of
those around you. Even after the final school bell rings, your responsibilities continue at home,
where family members depend on your care, guidance and support.

In spending so much of their time looking after others, their own financial goals and aspirations
are often ending at the bottom of the list.

This World Teachers’ Day, NCSL simply wants to remind our teachers that while it is admirable to
put others first, it is also important to think about their own financial wellbeing and future.

Teachers deserve convenient, safe and accessible financial services. Many educators serve in
some of the most remote parts of our country, often having to travel long distances, cross
mountains, navigate rough seas and cross fast-flowing rivers simply to access basic services.
Their time and safety are valuable.

That is why NCSL continues to invest in digital channels that allow teachers to access services
from their workplace, residence or community. Through the MyNCSL Member Online App and
other digital solutions, teachers can manage their accounts, access services and stay
connected without unnecessary travel whenever connectivity is available.

As a trusted, member-owned Savings and Loan Society serving more than 175,000 members,
NCSL is proud to support our teachers with savings products designed to help build financial
confidence and peace of mind.

This World Teachers’ Day, we thank all teachers across Papua New Guinea for the difference they
are making every day. Their Your dedication shapes lives, strengthens communities and helps
building our nation.

Categories
careers

Legal Officer

NCSL, Papua New Guinea’s largest savings and loan society, serves more than 176,000 members. We are undertaking an exciting transformation to enhance member services and prepare the organisation for the future.

We are seeking a Legal Officer based at our Head Office, reporting to the Head of Legal & Board Secretary.

 

Key Responsibilities

  • Initiate and manage debt recovery and general litigation matters, including demand notices, settlement agreements, enforcement actions, and related documentation.
  • Provide timely legal advice and guidance to business units on legal, regulatory, and commercial matters.
  • Draft, review, and negotiate contracts, agreements, and other legal documents.
  • Maintain relevant legal registers and ensure all matter files and records are current.
  • Assist with Board Secretary administrative tasks as required.

Essential Qualifications, Technical Skills & Experience

  • Bachelor of Laws (LLB).
  • More than two years’ experience drafting legal documents, managing litigation, and handling legal risk in-house or in a similar industry.
  • Admitted to the Bar and eligible to practise law in Papua New Guinea.
  • Intermediate proficiency in Microsoft Word, Excel, and Outlook.

Why Join Us?

  • Work with a forward-thinking, supportive team that cares about your wellbeing.
  • Access professional development and learning opportunities.
  • Receive a competitive salary and benefits package.
  • Benefit from health and life insurance coverage for you and your dependants.
  • Join a mission-driven organisation that values integrity and accountability.

Please submit your CV, a cover letter addressing the key competencies above, and copies of your qualifications to:

Head of Human Resources
NASFUND Contributors Savings & Loan Society Limited
P.O. Box 7732
Boroko, National Capital District

Email: recruitment@ncsl.com.pg
Subject: Job Application – Legal Officer

Applications close Friday, 9 October 2026. Only shortlisted applicants will be contacted for an interview.

Categories
careers

Risk & Compliance Analyst

NCSL, the largest Savings and Loan Society in PNG with over 176,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.

We are currently seeking a Risk & Compliance Analyst, based at our Head Office and reporting to the Head of Risk & Compliance.

 

Key Responsibilities:

  • Risk Monitoring: Maintain the Enterprise Risk Register, Incident Register, and compliance training program; monitor non-compliance against Risk Appetite Statements.
  • Incident Management: Review, investigate, and close reported incidents with appropriate recommendations.
  • Policy Development: Track and update policies and procedures; develop risk policies and checklists.
  • Advisory Support: Provide guidance to management, ARC, and business units on risks and compliance matters.
  • Audit & Compliance: Coordinate with business heads on audit requirements; ensure 100% compliance with Acts, Regulations, Prudential Standards and OHS standards
  • Training & Awareness: Contribute to staff training programs on risk, fraud awareness, and compliance culture.
  • Quality Control: Champion compliance quality control and refine workflows to improve efficiency.

Essential Qualifications, Technical Skills & Experience:

  • Bachelor’s degree in Business Management, Commerce, Accounting, or related field.
  • More than 3 years’ experience in risk management and compliance in a similar industry.
  • Demonstrated management exposure in managing risks and identifying remedial actions.
  • Strong analytical skills and sound business judgment.
  • Excellent presentation, communication, and negotiation skills.
  • Have people management skills to achieve results.
  • Intermediate MS skills in Word, Excel& Outlook.
  • Integrity, customer-driven mindset, innovation, respect, and commitment to people development

Why Join Us?

  • Work with a forward-thinking and supportive team who cares about your welfare
  • Opportunities for self-development and learning programs
  • Competitive salary and benefits package
  • Health and life insurance scheme for yourself and dependents
  • Be part of a mission-driven organization that values integrity and accountability

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

 

Head of Human Resources

NASFUND Contributors Savings & Loan Society Ltd.

P.O Box 7732,

BOROKO,

National Capital District

Or Email: recruitment@ncsl.com.pg

Subject: Job Application – Risk & Compliance Analyst

 

 

Applications close Friday, 02nd October 2026, only shortlisted applicants will be contacted for an interview.

Categories
careers

Internal Auditor, Head Office

NCSL, the largest Savings and Loan Society in PNG with over 176,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.

We are currently seeking an Internal Auditor, based at our Head Office and reporting to the Manager Internal Audit.

Key Responsibilities.

  • Develop internal audit plan and determine scope of internal audit engagements,
  • Perform internal audit procedures, prepare and present reports providing recommendations to enhance operational efficiency and compliance,
  • Obtain, analyse, and evaluate financial data for review and reporting purposes,
  • Conduct special reviews as and when required by the Management and the Audit Risk Committee (ARC),
  • Conduct follow-up audits to monitor status of outstanding audit items against recommended deadlines.
  • Collaborate with various departments to ensure compliance with policies and regulations,

Identifying areas of improvement and document new processes/procedures and/or policies.

Essential Qualifications, Technical Skills & Experience:

  • Possess more than 3- 5 years in undertaking internal audit in a similar industry,
  • Bachelor’s Degree in Commerce, Accounting, Business Management or related field
  • Intermediate MS skills in Word, Excel& Outlook
  • Demonstrated internal audit exposure in identifying risks and recommending remedial actions.

Why Join Us?

  • Work with a forward-thinking and supportive team who cares about your welfare
  • Opportunities for self-development and learning programs
  • Competitive salary and benefits package
  • Health and life insurance scheme for yourself and dependents
  • Be part of a mission-driven organization that values integrity and accountability

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

Head of Human Resources

NASFUND Contributors Savings & Loan Society Ltd.

P.O Box 7732,

BOROKO,

National Capital District

Or

Email: recruitment@ncsl.com.pg

Subject: Job Application – Internal Auditor, Head Office

Applications close Friday, 25th September 2026, only shortlisted applicants will be contacted for an interview.

Categories
Public Notice

Temporary Office Closure, Kokopo Branch

Dear Valued Members,

Our Kokopo Branch closed at 12 noon today due to water supply disruption in town.

We will reopen once water supply is restored. In the meantime, you can access your savings and loans through:

  • MyNCSL App and Online
  • Mobile USSD service: *628#

For assistance, call 207 2000 or email callcentre@ncsl.com.pg.

We apologize for the inconvenience and thank you for your understanding.

Thank you for being a valued member.

Categories
Media Release

NCSL SIGNS PNG EMPOWER FINANCE CODE TO STRENGTHEN MEMBER PROTECTION

Nasfund Contributors Savings & Loan Society Limited (NCSL) has signed the PNG
Empower Finance Code, reinforcing its commitment to protecting members from
financial abuse and promoting safer, fairer and more responsible financial services.

The voluntary, principles-based Code is an industry initiative led by the Bank of Papua
New Guinea and developed in collaboration with financial institutions, the International
Finance Corporation and Flequity Ventures. It establishes a coordinated approach to
preventing and responding to financial abuse across PNG’s financial sector.

Financial abuse occurs when a person uses money, financial information or financial
services to control, pressure or exploit another person. Members may be at risk when
they are pressured to surrender their salary or savings, hand over their Poro Card or
share their PIN, MyNCSL login details or one-time passwords. These details may be
misused to access their accounts, make unauthorised withdrawals or transfers, or
pressure them into applying for loans and completing transactions without their free
and informed consent.

At the signing on Monday, 7 September, was NCSL’s Acting Chief Executive Officer and
Chief Operating Officer, Mr Shane Kennedy, and Head of Risk and Compliance, Mr
Kisakiu Poawai.

Mr Kennedy said the signing reflects NCSL’s commitment and responsibility to help
members remain in control of their finances.

“Every member has the right to make their own financial decisions and to feel safe
when using our products and services,” Mr Kennedy said.

“For NCSL, financial inclusion is not only about providing access to exceptional savings
products and affordable loans. It is also about ensuring those services are safe, fair and
responsive to the needs of our members.”

NCSL joins other financial institutions that have committed to the initiative, including
Nasfund, BSP, Westpac PNG, and Credit Bank. Through the Empower Finance community
of practice, participating institutions will share knowledge and work collectively to
strengthen financial safety and consumer protection across PNG.

Picture Caption

From left to right: NCSL Head of Risk and Compliance, Mr Kisakiu Poawai; Acting Chief Executive
Officer and Chief Operating Officer, Mr Shane Kennedy; Bank of Papua New Guinea Assistant
Governor, Financial System Regulation and Supervision Group, Mrs Sabina Deklin; and Comrade
Trustee Services Limited Chief Executive Officer, Mr Charlie Gilichibi at the signing of the PNG
Empower Finance Code.

Categories
Media Release

MyNCSL Adhoc Remittance: Enhancing Member Experience Through Innovation

Digital solution processes PGK7 million in transactions, delivering greater convenience, speed and security for NCSL members

NCSL is pleased to announce the continued success of its MyNCSL Adhoc Remittance feature, available through both the MyNCSL mobile app and web platform.

Developed with members’ needs in mind, the innovative solution makes transferring funds fast, easy and secure.

The Adhoc Remittance feature enables members to transfer funds directly from their commercial bank accounts to their NCSL accounts using unique reference numbers.

Payments are automatically credited to the nominated member accounts, eliminating the need to submit receipts manually and providing a more convenient and efficient experience.

Whether you are an Eda Supa member or a Normal member, you can easily use this feature to remit funds from your commercial bank to your NCSL account. By simply entering your unique reference number when making a transfer, the system automatically detects your payment and instantly credits it to your account, without requiring you to send an email or notify NCSL. This automated process saves time, ensures accuracy, and provides peace of mind that your funds are safely and promptly processed.

Since its introduction, the Adhoc Remittance feature has already processed PGK7 million in transactions this year alone. This achievement demonstrates how members are using the solution to boost their eligibility for loans, increase savings, and reduce outstanding loans.

According to NCSL CEO Frans Kootte, the feature has transformed the member experience by streamlining financial processes and ensuring efficient service delivery.

“NCSL’s commitment to continuous innovation is driven by our dedication to improving the lives of our members. By introducing solutions like Adhoc Remittance, we give you the confidence to manage your finances seamlessly, securely, and without hassle,” Mr Kootte stated.

“Our goal is to empower members to take control of their savings and loans, knowing that NCSL is always striving to deliver positive, tangible results.”

NCSL is grateful to all its members for embracing this solution and looks forward to delivering even more enhancements that simplify their financial journey with the society.

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