NCSL, the largest Savings and Loan Society in PNG with over 175,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.
We are currently seeking a Customer Service Consultant, based at our Kokopo Branch and reporting to the Area Manager-NGI.
Key Responsibilities.
- Deliver consistently high-quality member service within agreed service standards and turnaround times,
- Support the Area Manager- NGI to acquire, develop and maintain professional relationships with key employers and business stakeholders in the branch catchment area,
- Coordinate new-member registration, Know Your Customer (KYC) verification, account activation and related member-service requests accurately and promptly,
- Process and support branch transactions, reconciliations and records; promptly escalate irregularities, service issues and operational risks,
- Support branch sales, product promotions, awareness drives and mini-campaigns to grow membership, product uptake and digital adoption,
- Assist with member follow-up and debt-collection activities in line with approved procedures and service standards,
- Promote service efficiency, member convenience and effective use of NCSL’s digital channels,
- Comply with lending policies, AML/CTF requirements, internal controls and all relevant operational procedures,
- Maintain accurate records and contribute to timely branch performance and operational reporting,
- Build respectful internal and external relationships and consistently demonstrate NCSL’s core values,
- Perform other duties delegated by the Area Manager-NGI.
Essential Qualifications, Technical Skills & Experience:
- Possess more than 3- 5 years exposure in a similar work environment,
- Diploma Qualification in Lending, Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
- Must have a Class 3 or 6 Driver’s License,
- Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.
Why Join Us?
- Work with a forward-thinking and supportive team who cares about your welfare
- Opportunities for self-development and learning programs
- Competitive salary and benefits package
- Health and life insurance scheme for yourself and dependents
- Be part of a mission-driven organization that values integrity and accountability
Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:
Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732,
BOROKO,
National Capital District
Or Email: recruitment@ncsl.com.pg
Subject: Job Application – Customer Service Consultant, Kokopo
Applications close Friday, 21st August 2026, only shortlisted applicants will be contacted for an interview.
