NCSL, the largest Savings and Loan Society in PNG with over 160,000 members, is currently undergoing an exciting transformative journey to further enhance its service to members and to be ready for the future.

We are currently seeking a Relationship Officer based at our Lae Branch and reporting to the Area Manager Momase Region.

Key Responsibilities:

• Develop and maintain a strong and positive relationship with employers and be the liaison between the employers and NCSL,
• Ensures there is employer and employee engagement on a regular basis, through visitations, product presentations and awareness,
• Build and maintain strong, trust-based relationships with the payroll officers, HR staff and Finance teams,
• Attending corporate events with a view to source new businesses and acquire sales opportunities,
• Identify and escalate priority issues and build a sustainable relationship by way of engaging customers in cross selling other NCSL`s products and service offerings.

Essential Qualifications, Technical Skills & Experience:

• Diploma Qualification in Business Management, Marketing, or Customer Service,
• Excellent working knowledge of Sales and Marketing,
• Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values,
• Possess current driver’s license (class 3 or 6), and be able to navigate within the surrounds of Lae,
• Proven exposure in providing first-class customer service in a timely manner in a similar work environment,
• Organized, proactive, and results driven.

Why Join Us?

Work with a forward-thinking and supportive team who cares about your welfare

• Opportunities for self-development and learning programs
• Competitive salary and benefits package
• Health and life insurance scheme for yourself and dependents
• Be part of a mission-driven organization that values integrity and accountability

 

Lae-based candidates are strongly encouraged to apply as accommodation is not part of the terms of employment.

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

Head of Human Resources

NASFUND Contributors Savings & Loan Society Ltd.

P.O Box 7732,

BOROKO,

National Capital District Or Email: recruitment@ncsl.com.pg

Subject: Job Application – Relationship Officer

 

Applications close Wednesday, 31st December 2025, only shortlisted applicants will be contacted for an interview.

NCSL, the largest Savings and Loan Society in PNG with over 160,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.

We are currently seeking a Branch Manager based at our Boroko Branch and reporting to the Area Manager Southern Region.

Key Responsibilities:

• Oversee and manage all branch operations in NCD, including loans, savings products, membership services, digital adoption and debt collection.
• Drive sales growth and deliver superior customer service within set turnaround times.
• Lead and develop branch staff, ensuring high performance and adherence to policies.
• Implement marketing and business development initiatives to grow membership, digital adoptions and product uptake.
• Build and maintain strong relationships with customers, key employers and business stakeholders.
• Ensure full compliance with lending policies, AML/CTF regulations, and internal controls.
• Prepare accurate and timely reports on branch performance and contribute to strategic planning.

Essential Qualifications, Technical Skills & Experience:

• Proven exposure in a similar role and growing cliental base,
• Possess more than five (5) years of proven exposure in a similar work setting and evidence of results on delivery,
• Diploma Qualification in Accounting, Commerce, Business Management or related field,
• Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values,
• Possess a valid Class three (3) or Class six (6) driver’s License.

Why Join Us?

• Work with a forward-thinking and supportive team who cares about your welfare
• Opportunities for self-development and learning programs
• Competitive salary and benefits package
• Health and life insurance scheme for yourself and dependents
• Be part of a mission-driven organization that values integrity and accountability

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

Head of Human Resources

NASFUND Contributors Savings & Loan Society Ltd.

P.O Box 7732,

BOROKO,

National Capital District Or Email: recruitment@ncsl.com.pg

Subject: Job Application – Branch Manager, Port Moresby Branches

 

Applications close Wednesday, 31st December 2025, only shortlisted applicants will be contacted for an interview.

We are seeking a dynamic and customer-focused Lead Customer Service Consultant to join our team. In this role, you will be managing and growing long term relationships with partner employers of NCSL and in line with NCSL’s mission and values, understanding and supporting the member’s needs and promoting relevant financial and digital products and services.

Key Responsibilities:

• Lead and model consistent delivery of exceptional member service at the branch,
• Acquire, foster and maintain professional business relationships with key employers and business stakeholders in the branch catchment area,
• Oversee new member registration, KYC verification and account activation processes,
• Supervise branch transaction operations, reconciliations and report any irregularities or operational risks,
• Support Branch sales and product promotions, and coordinate awareness drives and mini campaigns in the branch catchment area,
• Lead initiatives to enhance service efficiency, digital adoption and member convenience.

Essential Qualifications, Technical Skills & Experience:

• Proven exposure in providing first-class customer service in a timely manner in a similar work environment,
• Diploma Qualification in Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
• Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values,

Why Join Us?

• Work with a forward-thinking and supportive team who cares about your welfare
• Opportunities for self-development and learning programs
• Competitive salary and benefits package
• Health and life insurance scheme for yourself and dependents
• Be part of a mission-driven organization that values integrity and accountability

Buka-based candidates are strongly encouraged to apply as accommodation is not part of the terms of employment.

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732,
BOROKO,
National Capital District
Or Email: recruitment@ncsl.com.pg
Subject: Job Application – Lead Customer Service Consultant – Buka

Applications close Friday, 21 November 2025, only shortlisted applicants will be contacted for an interview.

We are seeking a dynamic and customer-focused Lead Customer Service Consultant to join our
team. In this role, you will be managing and growing long term relationships with partner
employers of NCSL and in line with NCSL’s mission and values, understanding and supporting the
member’s needs and promoting relevant financial and digital products and services.

Key Responsibilities:

• Lead and model consistent delivery of exceptional member service at the branch.
• Acquire, foster and maintain professional business relationships with key employers
  and business stakeholders in the branch catchment area.
• Oversee new member registration, KYC verification and account activation processes,
• Supervise branch transaction operations, reconciliations and report any irregularities or
  operational risks.
• Support Branch sales and product promotions, and coordinate awareness drives and mini campaigns in the branch catchment area.
• Lead initiatives to enhance service efficiency, digital adoption and member
  convenience.

Essential Qualifications, Technical Skills & Experience:

• Degree Qualification in Accounting, Commerce, Economics, Business Management or related field,
• A minimum of 3 years’ experience in any Credit Risk position in a similar industry,
• Strong knowledge of credit risk principles and financial analysis,
  Proficient in Excel and risk modelling tools; knowledge of SQL, Python or SAS is a plus,
• Analytical thinker with excellent attention to detail and problem-solving skills,
• Ability to communicate insights clearly to stakeholders,

Why Join Us?

• Work with a forward-thinking and supportive team who cares about your welfare.
• Opportunities for career growth and development.
• Competitive salary and benefits package.
• Better Medicare and Health support for your family.
• Be part of a mission-driven organization that values integrity and accountability.

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732,
BOROKO,
National Capital District
Or Email: recruitment@ncsl.com.pg
Subject: Job Application – Lead Customer Service Consultant – Alotau

Applications close Friday, 21 November 2025, only shortlisted applicants will be contacted for
an interview.

We are seeking a dynamic and customer-focused Lead Customer Service Consultant to join our team. In this role, you will be managing and growing long term relationships with partner employers of NCSL and in line with NCSL’s mission and values, understanding and supporting the member’s needs and promoting relevant financial and digital products and services.

Key Responsibilities 

• Lead and model consistent delivery of exceptional member service at the branch.
• Lead and model consistent delivery of exceptional member service at the branch.
  Acquire, foster and maintain professional business relationships with key employers
  and business stakeholders in the branch catchment area.
• Oversee new member registration, KYC verification and account activation processes,
• Supervise branch transaction operations, reconciliations and report any irregularities or
  operational risks.
• Support Branch sales and product promotions, and coordinate awareness drives and
  mini campaigns in the branch catchment area.
• Lead initiatives to enhance service efficiency, digital adoption and member
  convenience.

Essential Qualifications, Technical Skills & Experience:

• Proven exposure in providing first-class customer service in a timely manner in a
  similar work environment.
• Diploma Qualification in Sales and Marketing, Business Management, Banking &
  Finance, Accounting or related field.
• Strong customer experience and ability to interact and cooperate with all staff
  and maintain professionalism that meets company core values.

Why Join Us?

• Work with a forward-thinking and supportive team who cares about your welfare.
• Opportunities for career growth and development.
• Competitive salary and benefits package.
• Better Medicare and Health support for your family.
• Be part of a mission-driven organization that values integrity and accountability.

Please forward your CV and a cover letter addressing the key competencies above with copies of
qualifications to:

Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732,
BOROKO,
National Capital District
Or Email: recruitment@ncsl.com.pg
Subject: Job Application – Lead Customer Service Consultant – Alotau

Applications close Wednesday, 5th November 2025, only shortlisted applicants will be contacted
for an interview.