NCSL, the largest Savings and Loan Society in PNG with over 175,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.

We are currently seeking a Customer Service Consultant, based at our Kokopo Branch and reporting to the Area Manager-NGI.

 

Key Responsibilities.

• Deliver consistently high-quality member service within agreed service standards and turnaround times,
• Support the Area Manager- NGI to acquire, develop and maintain professional relationships with key employers and business stakeholders in the branch catchment area,
• Coordinate new-member registration, Know Your Customer (KYC) verification, account activation and related member-service requests accurately and promptly,
• Process and support branch transactions, reconciliations and records; promptly escalate irregularities, service issues and operational risks,
• Support branch sales, product promotions, awareness drives and mini-campaigns to grow membership, product uptake and digital adoption,
• Assist with member follow-up and debt-collection activities in line with approved procedures and service standards,
• Promote service efficiency, member convenience and effective use of NCSL’s digital channels,
• Comply with lending policies, AML/CTF requirements, internal controls and all relevant operational procedures,
• Maintain accurate records and contribute to timely branch performance and operational reporting,
• Build respectful internal and external relationships and consistently demonstrate NCSL’s core values,
• Perform other duties delegated by the Area Manager-NGI.

 

Essential Qualifications, Technical Skills & Experience:

• Possess more than 3- 5 years exposure in a similar work environment,
• Diploma Qualification in Lending, Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
• Must have a Class 3 or 6 Driver’s License,
• Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.

 

Why Join Us?

• Work with a forward-thinking and supportive team who cares about your welfare
• Opportunities for self-development and learning programs
• Competitive salary and benefits package
• Health and life insurance scheme for yourself and dependents
• Be part of a mission-driven organization that values integrity and accountability

 

 

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

 

Head of Human Resources

NASFUND Contributors Savings & Loan Society Ltd.

P.O Box 7732,

BOROKO,

National Capital District

Or Email: recruitment@ncsl.com.pg

Subject: Job Application – Customer Service Consultant, Kokopo

 

Applications close Friday, 21^st August 2026, only shortlisted applicants will be contacted for an interview.

NCSL, the largest Savings and Loan Society in PNG with over 175,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.

We are currently seeking a Customer Service Consultant, based at our Alotau Branch and reporting to the Area Manager-Southern Region.

 

Key Responsibilities.

• Deliver consistently high-quality member service within agreed service standards and turnaround times,
• Support the Area Manager- Southern Region to acquire, develop and maintain professional relationships with key employers and business stakeholders in the branch catchment area,
• Coordinate new-member registration, Know Your Customer (KYC) verification, account activation and related member-service requests accurately and promptly,
• Process and support branch transactions, reconciliations and records; promptly escalate irregularities, service issues and operational risks,
• Support branch sales, product promotions, awareness drives and mini-campaigns to grow membership, product uptake and digital adoption,
• Assist with member follow-up and debt-collection activities in line with approved procedures and service standards,
• Promote service efficiency, member convenience and effective use of NCSL’s digital channels,
• Comply with lending policies, AML/CTF requirements, internal controls and all relevant operational procedures,
• Maintain accurate records and contribute to timely branch performance and operational reporting,
• Build respectful internal and external relationships and consistently demonstrate NCSL’s core values,
• Perform other duties delegated by the Area Manager-Southern Region.

 

Essential Qualifications, Technical Skills & Experience:

• Possess more than 3- 5 years exposure in a similar work environment,
• Diploma Qualification in Lending, Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
• Must possess a Class 3 or Class 6 Driver’s License,
• Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.

 

Why Join Us?

• Work with a forward-thinking and supportive team who cares about your welfare
• Opportunities for self-development and learning programs
• Competitive salary and benefits package
• Health and life insurance scheme for yourself and dependents
• Be part of a mission-driven organization that values integrity and accountability

 

 

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

 

Head of Human Resources

NASFUND Contributors Savings & Loan Society Ltd.

P.O Box 7732,

BOROKO,

National Capital District

Or Email: recruitment@ncsl.com.pg

Subject: Job Application – Customer Service Consultant, Alotau

 

Applications close Friday, 21^st August 2026, only shortlisted applicants will be contacted for an interview.

 

 

NCSL, the largest Savings and Loan Society in PNG with over 175,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.

We are currently seeking a Branch Manager Port Moresby, based at our Boroko Branch and reporting to the Area Manager-Southern Region.

 

Key Responsibilities.

• Provide leadership and guidance to the POM Branches to proactively drive membership growth within Port Moresby and catchment area,
• Ensure that respective branch officers conduct regular employer visits to promote NCSL’s products and services and the use of the Digital Channels and Services,
• Manage and ensures branch officers contribute to selling a targeted number of loans that will contribute to both NCSL’s loan interest and fee income,
• Communicate clear strategies to the team to drive business expectations whilst ensuring staff comply with set policies and procedures and ensure branch expenses are under control and within budget,

• Regularly review Branch processes to ensure compliance and address any issues that may arise within the Branches,
• Ensure control mechanism are in place to ensure staff observe all policies & procedures to avoid fraud or non – compliance.

Essential Qualifications, Technical Skills & Experience:

• Possess more than 5 years’ experience managing teams and providing customer service and support in a similar setting,
• Diploma Qualification in Lending, Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
• Must possess a Class 3 or Class 6 Driver’s License,
• Conduct to the highest ethical standards by being open and honest, meeting commitments, developing trusting relationships with all stakeholders and accountable for results

Why Join Us?

• Work with a forward-thinking and supportive team who cares about your welfare
• Opportunities for self-development and learning programs
• Competitive salary and benefits package
• Health and life insurance scheme for yourself and dependents
• Be part of a mission-driven organization that values integrity and accountability

 

 

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

 

Head of Human Resources

NASFUND Contributors Savings & Loan Society Ltd.

P.O Box 7732,

BOROKO,

National Capital District

Or Email: recruitment@ncsl.com.pg

Subject: Job Application – Branch Manager- Port Moresby,

 

Applications close Friday, 21^st August 2026, only shortlisted applicants will be contacted for an interview.