NCSL, the largest Savings and Loan Society in PNG with over 177,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.

We are currently seeking a Customer Service Consultant, based at our Alotau Branch and reporting to the Lead Customer Service Consultant – Alotau.

Key Responsibilities.

•  Deliver consistently high-quality member service within agreed service standards and turnaround times,
• Support the Lead Customer Service to acquire, develop and maintain professional relationships with key employers and business stakeholders in the branch catchment area,
• Coordinate new-member registration, Know Your Customer (KYC) verification, account activation and related member-service requests accurately and promptly,
• Process and support branch transactions, reconciliations and records; promptly escalate irregularities, service issues and operational risks,
• Support branch sales, product promotions, awareness drives and mini campaigns to grow membership, product uptake and digital adoption.

Essential Qualifications, Technical Skills & Experience:

• Possess more than 3- 5 years exposure in a similar work environment,
• Diploma Qualification in Lending, Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
• Must possess a Class 3 or Class 6 Driver’s License,
• Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.

Why Join Us?

• Work with a forward-thinking and supportive team who cares about your welfare
• Opportunities for self-development and learning programs
• Competitive salary and benefits package
• Health and life insurance scheme for yourself and dependents
• Be part of a mission-driven organization that values integrity and accountability

 

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

 

Head of Human Resources

NASFUND Contributors Savings & Loan Society Ltd.

P.O Box 7732,

BOROKO,

National Capital District Or Email: recruitment@ncsl.com.pg

Subject: Job Application – Customer Service Consultant, Alotau

 

Applications close Friday, 20th November 2026, only shortlisted applicants will be contacted for an interview.