We are seeking a dynamic and customer-focused Lead Customer Service Consultant to join our team. In this role, you will be managing and growing long term relationships with partner employers of NCSL and in line with NCSL’s mission and values, understanding and supporting the member’s needs and promoting relevant financial and digital products and services.

Key Responsibilities:

• Lead and model consistent delivery of exceptional member service at the branch,
• Acquire, foster and maintain professional business relationships with key employers and business stakeholders in the branch catchment area,
• Oversee new member registration, KYC verification and account activation processes,
• Supervise branch transaction operations, reconciliations and report any irregularities or operational risks,
• Support Branch sales and product promotions, and coordinate awareness drives and mini campaigns in the branch catchment area,
• Lead initiatives to enhance service efficiency, digital adoption and member convenience.

Essential Qualifications, Technical Skills & Experience:

• Proven exposure in providing first-class customer service in a timely manner in a similar work environment,
• Diploma Qualification in Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
• Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values,

Why Join Us?

• Work with a forward-thinking and supportive team who cares about your welfare
• Opportunities for self-development and learning programs
• Competitive salary and benefits package
• Health and life insurance scheme for yourself and dependents
• Be part of a mission-driven organization that values integrity and accountability

Buka-based candidates are strongly encouraged to apply as accommodation is not part of the terms of employment.

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732,
BOROKO,
National Capital District
Or Email: recruitment@ncsl.com.pg
Subject: Job Application – Lead Customer Service Consultant – Buka

Applications close Friday, 21 November 2025, only shortlisted applicants will be contacted for an interview.

We are seeking a dynamic and customer-focused Lead Customer Service Consultant to join our
team. In this role, you will be managing and growing long term relationships with partner
employers of NCSL and in line with NCSL’s mission and values, understanding and supporting the
member’s needs and promoting relevant financial and digital products and services.

Key Responsibilities:

• Lead and model consistent delivery of exceptional member service at the branch.
• Acquire, foster and maintain professional business relationships with key employers
  and business stakeholders in the branch catchment area.
• Oversee new member registration, KYC verification and account activation processes,
• Supervise branch transaction operations, reconciliations and report any irregularities or
  operational risks.
• Support Branch sales and product promotions, and coordinate awareness drives and mini campaigns in the branch catchment area.
• Lead initiatives to enhance service efficiency, digital adoption and member
  convenience.

Essential Qualifications, Technical Skills & Experience:

• Degree Qualification in Accounting, Commerce, Economics, Business Management or related field,
• A minimum of 3 years’ experience in any Credit Risk position in a similar industry,
• Strong knowledge of credit risk principles and financial analysis,
  Proficient in Excel and risk modelling tools; knowledge of SQL, Python or SAS is a plus,
• Analytical thinker with excellent attention to detail and problem-solving skills,
• Ability to communicate insights clearly to stakeholders,

Why Join Us?

• Work with a forward-thinking and supportive team who cares about your welfare.
• Opportunities for career growth and development.
• Competitive salary and benefits package.
• Better Medicare and Health support for your family.
• Be part of a mission-driven organization that values integrity and accountability.

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732,
BOROKO,
National Capital District
Or Email: recruitment@ncsl.com.pg
Subject: Job Application – Lead Customer Service Consultant – Alotau

Applications close Friday, 21 November 2025, only shortlisted applicants will be contacted for
an interview.