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Always Plan Ahead! Christmas Comes Every Year

At NCSL Savings & Loan, our mission is simple: to financially empower our members by providing secure savings and loan products that support their goals and everyday needs.

As the festive season approaches, many people face unexpected expenses. Unfortunately, this often leads to unplanned borrowing, which can turn a joyful Christmas into a stressful and costly experience.

That’s why at NCSL, we emphasize that planning ahead is the key to enjoying life’s most meaningful
moments, especially when family and community obligations are
involved.

By starting early and setting aside a certain amount—whether fortnightly, monthly, or on an ad hoc basis— for Christmas or any other purpose, you’ll be better prepared to manage unexpected expenses and may even avoid borrowing, saving yourself extra costs.
For example: Christmas is celebrated every year. While it may be too late to save for this festive season, you can start anytime for the next one. And because we believe in the Christmas spirit, we offer an interest rate that’s hard to find elsewhere.

Our Christmas Savings Account supports this approach by offering the following:

  • 6% interest per annum on balances up to K100,000
  • 3% interest per annum on balances above K100,000
    (Terms and conditions apply)
    This tiered interest structure helps your savings grow while preparing for family celebrations, gifts,
    community contributions, or personal goals.
    Why Choose NCSL for Your Christmas Savings Account?
  • Tiered Interest & Competitive Rates – Earn high interest on savings while enjoying affordable loan
    rates compared to other financial institutions.
  • No Account Keeping Fees
  • Member-Owned & Focused – A large portion of NCSL’s annual profit is credited to members’
    General Savings Accounts.
  • Digital Convenience – Access your funds anytime via MyNCSL Member Online, the MyNCSL App,
    or USSD (*628#).
  • Inclusive Financial Access – Serving members across towns, villages, and workplaces with
    mobile registration and employer awareness programs.
  • Trusted & Secure – Over 160,000 members rely on NCSL for safe, transparent financial services.
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Lead Customer Service Consultant

We are seeking a dynamic and customer-focused Lead Customer Service Consultant to join our team. In this role, you will be managing and growing long term relationships with partner employers of NCSL and in line with NCSL’s mission and values, understanding and supporting the member’s needs and promoting relevant financial and digital products and services.

Key Responsibilities 

  • Lead and model consistent delivery of exceptional member service at the branch.
  • Lead and model consistent delivery of exceptional member service at the branch.
    Acquire, foster and maintain professional business relationships with key employers
    and business stakeholders in the branch catchment area.
  • Oversee new member registration, KYC verification and account activation processes,
  • Supervise branch transaction operations, reconciliations and report any irregularities or
    operational risks.
  • Support Branch sales and product promotions, and coordinate awareness drives and
    mini campaigns in the branch catchment area.
  • Lead initiatives to enhance service efficiency, digital adoption and member
    convenience.

Essential Qualifications, Technical Skills & Experience:

  • Proven exposure in providing first-class customer service in a timely manner in a
    similar work environment.
  • Diploma Qualification in Sales and Marketing, Business Management, Banking &
    Finance, Accounting or related field.
  • Strong customer experience and ability to interact and cooperate with all staff
    and maintain professionalism that meets company core values.

Why Join Us?

  • Work with a forward-thinking and supportive team who cares about your welfare.
  • Opportunities for career growth and development.
  • Competitive salary and benefits package.
  • Better Medicare and Health support for your family.
  • Be part of a mission-driven organization that values integrity and accountability.

Please forward your CV and a cover letter addressing the key competencies above with copies of
qualifications to:

Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732,
BOROKO,
National Capital District
Or Email: recruitment@ncsl.com.pg
Subject: Job Application – Lead Customer Service Consultant – Alotau

Applications close Wednesday, 5th November 2025, only shortlisted applicants will be contacted
for an interview.

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