NCSL, the largest Savings and Loan Society in PNG with over 160,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.
We are currently seeking a Lead Customer Service Consultant, based at our Tabubil Branch, and reporting to the Area Manager (Southern Region).
Lead Customer Service Consultant
Key Responsibilities.
- Lead and model consistent delivery of exceptional member service at the branch,
- Acquire, foster and maintain professional business relationships with key employers and business stakeholders in the branch catchment area,
- Oversee new member registration, KYC verification and account activation processes,
- Supervise branch transaction operations, reconciliations and report any irregularities or operational risks,
- Support Branch sales and product promotions, and coordinate awareness drives and mini campaigns in the branch catchment area,
- Lead initiatives to enhance service efficiency, digital adoption and member convenience.
Essential Qualifications, Technical Skills & Experience:
- Proven exposure in providing first-class customer service in a timely manner in a similar work environment,
- Diploma Qualification in Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
- Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.
Why Join Us?
- Work with a forward-thinking and supportive teamwho cares about your welfare
- Opportunitiesfor self-development and learning programs
- Competitive salary and benefits package
- Health and life insurance scheme for yourself and dependents
- Be part of a mission-driven organization that values integrity and accountability
Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:
Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732,
BOROKO,
National Capital District
Or Email: recruitment@ncsl.com.pg
Subject: Job Application – Lead Customer Service Consultant-Tabubil
Applications close Wednesday, 14th January 2026, only shortlisted applicants will be contacted for an interview.
