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Lead Customer Service Consultant- Tabubil
NCSL, the largest Savings and Loan Society in PNG with over 160,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.
We are currently seeking a Lead Customer Service Consultant, based at our Tabubil Branch, and reporting to the Area Manager (Southern Region).
Lead Customer Service Consultant
Key Responsibilities.
- Lead and model consistent delivery of exceptional member service at the branch,
- Acquire, foster and maintain professional business relationships with key employers and business stakeholders in the branch catchment area,
- Oversee new member registration, KYC verification and account activation processes,
- Supervise branch transaction operations, reconciliations and report any irregularities or operational risks,
- Support Branch sales and product promotions, and coordinate awareness drives and mini campaigns in the branch catchment area,
- Lead initiatives to enhance service efficiency, digital adoption and member convenience.
Essential Qualifications, Technical Skills & Experience:
- Proven exposure in providing first-class customer service in a timely manner in a similar work environment,
- Diploma Qualification in Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
- Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.
Why Join Us?
- Work with a forward-thinking and supportive teamwho cares about your welfare
- Opportunitiesfor self-development and learning programs
- Competitive salary and benefits package
- Health and life insurance scheme for yourself and dependents
- Be part of a mission-driven organization that values integrity and accountability
Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:
Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732,
BOROKO,
National Capital District
Or Email: recruitment@ncsl.com.pg
Subject: Job Application – Lead Customer Service Consultant-Tabubil
Applications close Wednesday, 14th January 2026, only shortlisted applicants will be contacted for an interview.
As the year draws to a close, financial pressures often increase as individuals and families prepare
celebrations to welcome the New Year. Financially, it can be a real challenge, and this is where
people find themselves needing extra money and most times it’s usually at the very last minute.
NCSL Savings & Loan makes it easier to help our members meet these needs offering the 1:1
secured Personal Loan option.
This convenient loan product allows members to borrow up to the value of their savings, starting
from just K200 and at a competitive 14% annual interest rate. With no paperwork, no queues and
instant approval funds are deposited directly into the member’s Poro Account so you can access
money exactly when you need it.
Members have praised the convenience of the service as shared:
“I’ve been with NCSL for 22 years. Whenever I needed extra money or urgent expenses and
didn’t want to touch my savings, the 1:1 loan was there. It was approved instantly, and the
funds were in my Poro Account within minutes.”
— Yana G., NCSL Member
Applying is simple. Members can log in to MyNCSL Member Online or dial 628# on their mobile
phone. Once submitted, applications are processed immediately, giving members quick access to
funds when they need them most.
Why Members Love the 1:1 Loan
• Borrow up to the value of your savings
• Competitive interest rate of 14% per year
• Apply digitally, no paperwork
• Instant approval
• Funds deposited straight into your Poro Account
• Apply anytime, anywhere. No branch visits required
NCSL Savings and Loan was at the Atlas Steel PNG – Baruni during its Open House Day showcasing our financial solutions to interested home-owners on Saturday, December 6, 2025.
NCSL’s dedicated Business Relations Team was on-site to share detailed information about its savings and loan products, focusing on its flexible personal lending products that help members finance home
purchases even without a dedicated home loan product. Through higher ratio loans such as 1:2 and 1:5, members can maximize their savings to access funding for major expenses, including housing.
Several non-member visitors also ended up registering their membership to NCSL via the Wokabaut Tablet and MyNCSL member online. These new members received their membership numbers and had their accounts opened instantly marking the beginning of their financial journey with NCSL.
Among NCSL were other corporate entities like the National Superannuation Fund, National Banking
Corporation Ltd, Bank South Pacific Ltd, Nambawan Supa Ltd and few others.
The festive season is here and it’s a time for family, joy, and giving but we all know it can also mean extra costs for travel, celebrations, and gifts. If you have a savings account with NCSL with interest payments up to 6%* but perhaps didn’t have an opportunity to save enough to cover all those costs, we as NCSL Savings and Loan can provide with an easily accessible and affordable personal loan.
Our 1-to-1 Personal Loan is designed to make life simpler — and here’s why our members love it.
• Borrow up to the value of your savings
• Borrow starting from just K200
• Affordable interest rate of 14%* per annum
• No account maintenance fees
• Instant approval
• Funds deposited straight into your Poro Account
• No paperwork. No queues. No delays.
Applying is quick and simple by using MyNCSL Member Online or dialling *628# on your mobile phone. Once you apply, the approval will be instant, and your funds ready to use. “We know how important it is for our members to access funds quickly, especially during the festive season or in times of urgent need,” says Gila Ebenosi, Head of Digital Services at NCSL. “Our digital services make borrowing easier, faster, and more secure.”
It’s part of NCSL’s promise as a responsible lender to make financial services simple and easily accessible. With our 1 to 1 personal loan, we’ve taken the hassle out of borrowing so you can enjoy a peace of mind and celebrate without worry.
*Terms and conditions apply and rates are subject to change.
At NCSL Savings & Loan, our mission is simple: to financially empower our members by providing secure savings and loan products that support their goals and everyday needs.
As the festive season approaches, many people face unexpected expenses. Unfortunately, this often leads to unplanned borrowing, which can turn a joyful Christmas into a stressful and costly experience.
That’s why at NCSL, we emphasize that planning ahead is the key to enjoying life’s most meaningful
moments, especially when family and community obligations are
involved.
By starting early and setting aside a certain amount—whether fortnightly, monthly, or on an ad hoc basis— for Christmas or any other purpose, you’ll be better prepared to manage unexpected expenses and may even avoid borrowing, saving yourself extra costs.
For example: Christmas is celebrated every year. While it may be too late to save for this festive season, you can start anytime for the next one. And because we believe in the Christmas spirit, we offer an interest rate that’s hard to find elsewhere.
Our Christmas Savings Account supports this approach by offering the following:
- 6% interest per annum on balances up to K100,000
- 3% interest per annum on balances above K100,000
(Terms and conditions apply)
This tiered interest structure helps your savings grow while preparing for family celebrations, gifts,
community contributions, or personal goals.
Why Choose NCSL for Your Christmas Savings Account? - Tiered Interest & Competitive Rates – Earn high interest on savings while enjoying affordable loan
rates compared to other financial institutions. - No Account Keeping Fees
- Member-Owned & Focused – A large portion of NCSL’s annual profit is credited to members’
General Savings Accounts. - Digital Convenience – Access your funds anytime via MyNCSL Member Online, the MyNCSL App,
or USSD (*628#). - Inclusive Financial Access – Serving members across towns, villages, and workplaces with
mobile registration and employer awareness programs. - Trusted & Secure – Over 160,000 members rely on NCSL for safe, transparent financial services.
Our Lae Market Service Centre is now open to serve you!
We appreciate your understanding and continued support.
