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Lead Customer Service Consultant

We are seeking a dynamic and customer-focused Lead Customer Service Consultant to join our team. In this role, you will be managing and growing long term relationships with partner employers of NCSL and in line with NCSL’s mission and values, understanding and supporting the member’s needs and promoting relevant financial and digital products and services.

Key Responsibilities:

  • Lead and model consistent delivery of exceptional member service at the branch,
  • Acquire, foster and maintain professional business relationships with key employers and business stakeholders in the branch catchment area,
  • Oversee new member registration, KYC verification and account activation processes,
  • Supervise branch transaction operations, reconciliations and report any irregularities or operational risks,
  • Support Branch sales and product promotions, and coordinate awareness drives and mini campaigns in the branch catchment area,
  • Lead initiatives to enhance service efficiency, digital adoption and member convenience.

Essential Qualifications, Technical Skills & Experience:

  • Proven exposure in providing first-class customer service in a timely manner in a similar work environment,
  • Diploma Qualification in Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
  • Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values,

Why Join Us?

  • Work with a forward-thinking and supportive team who cares about your welfare
  • Opportunities for self-development and learning programs
  • Competitive salary and benefits package
  • Health and life insurance scheme for yourself and dependents
  • Be part of a mission-driven organization that values integrity and accountability

Buka-based candidates are strongly encouraged to apply as accommodation is not part of the terms of employment.

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732,
BOROKO,
National Capital District
Or Email: recruitment@ncsl.com.pg
Subject: Job Application – Lead Customer Service Consultant – Buka

Applications close Friday, 21 November 2025, only shortlisted applicants will be contacted for an interview.

Categories
careers

Credit Risk Analyst

We are seeking a dynamic and customer-focused Lead Customer Service Consultant to join our
team. In this role, you will be managing and growing long term relationships with partner
employers of NCSL and in line with NCSL’s mission and values, understanding and supporting the
member’s needs and promoting relevant financial and digital products and services.

Key Responsibilities:

  • Lead and model consistent delivery of exceptional member service at the branch.
  • Acquire, foster and maintain professional business relationships with key employers
    and business stakeholders in the branch catchment area.
  • Oversee new member registration, KYC verification and account activation processes,
  • Supervise branch transaction operations, reconciliations and report any irregularities or
    operational risks.
  • Support Branch sales and product promotions, and coordinate awareness drives and mini campaigns in the branch catchment area.
  • Lead initiatives to enhance service efficiency, digital adoption and member
    convenience.

Essential Qualifications, Technical Skills & Experience:

  • Degree Qualification in Accounting, Commerce, Economics, Business Management or related field,
  • A minimum of 3 years’ experience in any Credit Risk position in a similar industry,
  • Strong knowledge of credit risk principles and financial analysis,
    Proficient in Excel and risk modelling tools; knowledge of SQL, Python or SAS is a plus,
  • Analytical thinker with excellent attention to detail and problem-solving skills,
  • Ability to communicate insights clearly to stakeholders,

Why Join Us?

  • Work with a forward-thinking and supportive team who cares about your welfare.
  • Opportunities for career growth and development.
  • Competitive salary and benefits package.
  • Better Medicare and Health support for your family.
  • Be part of a mission-driven organization that values integrity and accountability.

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732,
BOROKO,
National Capital District
Or Email: recruitment@ncsl.com.pg
Subject: Job Application – Lead Customer Service Consultant – Alotau

Applications close Friday, 21 November 2025, only shortlisted applicants will be contacted for
an interview.

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Media Release Public Notice

Fake Facebook Page Impersonating NCSL Savings & Loans

Categories
Members Notice Public Notice

Discretionary Annual Interest Crediting

Categories
Media Release

Celebrate this Festive Season with NCSL

As the festive season draws near, we pause to appreciate the heart of NCSL — you, our valued members.
Your continued trust and loyalty inspires us to deliver financial services that truly make a difference.
We extend our sincere gratitude to the employers who partner with us to facilitate seamless savings and
contributions. Your support ensures that many of our members can access the financial tools they need
when they need them most, especially during this special time of year.
At NCSL, we’re humbled to offer a range of products and services designed to help you to celebrate the
holidays with confidence and peace of mind:

  • Christmas Savings Account – Earn 6% interest per annum and enjoy the benefits of saving ahead
    for your festive plans — whether it’s gifts, travel, or family gatherings.
  • Personal Loans – As a Responsible Lender, we offer loans with flexible repayment terms to help
    you manage your seasonal expenses with ease and with interest rates starting as low as at 14%
    per annum,
  • MyNCSL Member Online Web & Mobile App – Manage your savings and apply for loans anytime,
    anywhere — giving you full control over your finances without the need to visit a branch.
  • Employer Visitation & Member Support – We’re here to help you make informed financial
    decisions on savings and loans and can arrange for visitation and support you need at your
    workplace, e.g. to provide financial literacy training

During this upcoming festive season, let NCSL as your trustworthy Savings & Loan Society, supporting you
to get organized for the celebrations by providing easily accessible and affordable financial services.
Whether you’re a member planning for Christmas or an employer supporting your team, a little help from
NCSL can go a long way.
Thank you for choosing NCSL. Thank you for growing with us.

Categories
careers

Lead Customer Service Consultant

We are seeking a dynamic and customer-focused Lead Customer Service Consultant to join our team. In this role, you will be managing and growing long term relationships with partner employers of NCSL and in line with NCSL’s mission and values, understanding and supporting the member’s needs and promoting relevant financial and digital products and services.

Key Responsibilities 

  • Lead and model consistent delivery of exceptional member service at the branch.
  • Lead and model consistent delivery of exceptional member service at the branch.
    Acquire, foster and maintain professional business relationships with key employers
    and business stakeholders in the branch catchment area.
  • Oversee new member registration, KYC verification and account activation processes,
  • Supervise branch transaction operations, reconciliations and report any irregularities or
    operational risks.
  • Support Branch sales and product promotions, and coordinate awareness drives and
    mini campaigns in the branch catchment area.
  • Lead initiatives to enhance service efficiency, digital adoption and member
    convenience.

Essential Qualifications, Technical Skills & Experience:

  • Proven exposure in providing first-class customer service in a timely manner in a
    similar work environment.
  • Diploma Qualification in Sales and Marketing, Business Management, Banking &
    Finance, Accounting or related field.
  • Strong customer experience and ability to interact and cooperate with all staff
    and maintain professionalism that meets company core values.

Why Join Us?

  • Work with a forward-thinking and supportive team who cares about your welfare.
  • Opportunities for career growth and development.
  • Competitive salary and benefits package.
  • Better Medicare and Health support for your family.
  • Be part of a mission-driven organization that values integrity and accountability.

Please forward your CV and a cover letter addressing the key competencies above with copies of
qualifications to:

Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732,
BOROKO,
National Capital District
Or Email: recruitment@ncsl.com.pg
Subject: Job Application – Lead Customer Service Consultant – Alotau

Applications close Wednesday, 5th November 2025, only shortlisted applicants will be contacted
for an interview.

Categories
Media Release

NCSL at 22: Honouring Journeys, Building Futures

Joining NCSL Savings and Loan isn’t just about opening a savings account—it’s about becoming
part of something bigger. As a member, you become a shareholder, giving you the right to
access some of the best financial services available in Papua New Guinea.
Enjoy easy and convenient access to savings and loan products with competitive rates through
any of our 20 branches nationwide, online via our website, or directly from your mobile
phone—anytime, anywhere.
We are continuously working to enhance our services and provide informative presentations to
help you choose the products that best suit the needs of you and your family.
Over the 22 years, we have assisted countless members meeting everyday needs to achieving
goals.

Here we featured some of the testimonials from our members.

Mary – Catholic Bishop Conference PNG & Solomon Islands

“I have been a member with NCSL for 13 years and my savings with NCSL especially General and
Education savings has enabled me to pay for my children’s school fees over the years”

Caroline – Airways Hotel

“Through the support of the payroll team of my employer, I have been contributing to my
savings account as a NCSL member for 8 years. I have been using my interest earned savings to
fund my holidays trips back to my home village during the festive period.”

Wayne – ExxonMobil

“Through NCSL’s 1:5 loan product—which allows members to borrow up to five times the value
of their savings—I was able to purchase a Toyota Harrier SUV in July 2022 and pay nearly
K12,000 in school fees for my son. These achievements have significantly supported both my
personal and family needs.”

Esther – WaterPNG

“My savings with NCSL has been my lifeline assisting me with my medical bills. I have been a
member with NCSL for 6 years now.”

Edith – Aviat Club

“I am a member with NCSL since 2007. My savings have grown over the years and I have used to
attend to customary obligations, family needs and build myself a house.”

 

Thanks to our members

It is because of our members that we have grown, evolved and innovated achieving
transformative milestones. As we reflect on our 22-year journey, we are humbled by the
milestones we’ve achieved as each one is a testament to the trust and growth shared with our
members;

• 2005: Introduced Discount Program for Members
• 2010: SaveBal Service launched
• 2016: Biometric Identification System Introduced
• 2017: NCSL Constitution amended to open membership to open to non-Nasfund members (public)
• 2015: Online Services introduced
• 2019: Poro Card & EFTPoS introduced. First non-bank financial institution to participate in retail electronic payment system
• 2020: Introduction of Higher ratio Loans. NCSL rebrands with facelift of new logo.
• Introduction of Higher Ratio loan.
• 2022: Rolled out Wokabaut Tablets to register new members instantly at employer sites
• 2023: New Call Centre Established at NCSL Head Office
• 2024: Implemented a new system. Introduced enhanced version of MyNCSL Member Online and YourNCSL Employer Online

Over time, NCSL has become more than a financial institution. It became a partner in progress, a
source of stability, and a symbol of empowerment through financial literacy training, focussing
on creating a savings culture and responsible lending. Members feel noticed, supported, and
valued. Not just for what they save, but for who they are and what they aspire to achieve within
their respective families, clan, tribe and modern-day community

In celebrating 22 years, NCSL isn’t just marking time, it’s honouring any of the 160 000 of life
journeys we have helped shape. And for every member, our journey together continues.

“NCSL exists because of our members — they are the foundation of everything we do. Our
purpose is to serve them with integrity, innovation, and care, ensuring their financial wellbeing
remains at the heart of every decision we make.” Said CEO Frans Kootte.

From humble beginnings NCSL’s history is a living testament of our journey with our loyal
contributors.

Categories
Media Release Notice of the day

22 Years of Trust, Growth & Belonging — A Celebration of Our Members

This month, NCSL Savings & Loan Society celebrates 22 years of service — not just as a savings and loan
institution, but as a community built on trust, loyalty, and shared purpose. This milestone isn’t ours alone.
It belongs to you, our members, whose belief in us has shaped every step of our journey.
From just 14,002 members in 2003 to over 150,000 today speaks volumes. Your loyalty has transformed
NCSL from a small operation in Boroko in theNation’s Capital into one of PapuaNew Guinea’s most trusted
financial service providers. Every kina saved, every loan approved, and every goal achieved reflects your
commitment and our promise to financially walk beside you.
We’ve grown together. We’ve faced challenges together. And through it all, we’ve built something more than
financial services — we’ve built a connection, a relation, a community and a family.
At NCSL, we do not just offer products. We offer possibilities understanding our Melanesian culture and
way of life. Our simple yet affordable products are developed to meet every financial need.

  • Savings Accounts that help you build a future
  • Personal Loans tailored to your needs
  • Digital Services like MyNCSL Member Online for convenience and control
  • Loan & Savings Calculators to help you plan wisely
  • Member Benefit Programs that reward your loyalty
  • Employer Partnerships that make saving and borrowing easier

Over the years, NCSL has embraced change and innovation, introducing other new products and services
expanding its suite of offerings with the intention to make your financial journey simpler, safer, and more
rewarding.
Chief Executive Officer Frans Kootte said, “This milestone stands as a powerful reflection of the trust our members have placed in us – NCSL Savings & Loan over the years. It highlights the strength of our growing membership and the enduring values that continue to shape our journey.”

“To those who’ve been with us from the beginning thank you. To those who’ve joined along the way, welcome. And to those who are yet to become part of our story we invite you to take the first step,” said Mr. Kootte. Join a Savings & Loan like NCSL that puts you first. Join to see financial benefits that changes and improves lives. Join NCSL where your goals become our mission.

Categories
Media Release Public Notice

Real Stories, Real Impact: Lending Made Easy at NCSL

For over 20 years, NCSL Savings & Loan has humbly as Papua New Guinea’s leading member-owned financial institution. With over 150, 000 contributors nationwide, we’ve built a legacy of trust, innovation,
and service delivering savings and loan solutions that are not only secure and accessible but importantly tailored to the everyday needs of our people. Our mission to improve lives through digitally driven financial services continues to shape the future of savings and loan in PNG, and the experiences our members share continue to inspire and guide us.

One such story is that of Tau Bega who joined NCSL on July 7, 2025. For Tau, this wasn’t just another financial institution, it was a transformative experience rooted in convenience, efficiency, and genuine member care. As a professional in the lending sector, Bega is well-versed in financial services. Yet, what he discovered at
NCSL left a lasting impression. “I’m truly impressed by the speed of applying for a personal loan 1:1, just a few keystrokes and it’s done,” he shared. “It’s a game-changer.” His journey began with a Seivins Chat Presentation conducted by NCSL’s Ms. Vicky Moriani, Customer
Service Consultant in Alotau. Her patient and knowledgeable guidance through the online registration and

loan process exemplifies the heart of NCSL’s member-first approach. “Her support made the entire experience seamless,” Bega said with appreciation. What sets NCSL apart, according to Bega, is not just the technology but the thoughtfulness behind it.

The MyNCSL App, available on the Playstore and online, gives members direct access to their accounts anytime, anywhere. “It personalizes your services,” he said, “giving clients control and convenience on the
go.”

But it’s the Personal Loan product that truly stands out. “Highly recommended,” Bega emphasized. “It’s extremely flexible and user-friendly, cutting out the traditional bulky loan application forms. And the turnaround time? Next to none.”

Beyond loans, Bega praised NCSL’s wide range of savings products designed to meet the practical needs of Papua New Guinea’s working class. With competitive interest rates and a member-first approach, NCSL continues to redefine what convenient digital services can look like. “I’ll definitely recommend NCSL to others seeking convenience including my family members,” Bega said. “It’s not just a service; it’s a smarter way to manage your money.”

Categories
Media Release

NCSL Loans Can Help – Celebrate Independence with Financial Confidence

Loan Types and Details
Loan Type Borrowing Limit Interest Rate (Per Annum) Best For
1:1 Equal to your savings balance 14% Members who want to borrow responsibly based on their savings
1:2 Up to twice your savings balance 20% Members needing a higher loan amount with manageable repayment terms
1:5 Up to five times your savings 26% Members with strong savings history and employer support, seeking larger loans

 

In today’s uncertain financial climate, having access to reliable support matters more than ever. That’s why NCSL Savings & Loan Society is helping Papua New Guineans take control of their financial future — not just through borrowing, but through smart, consistent saving.

At NCSL, we believe your savings are your strength. The more you save, the more you can borrow — giving you access to affordable loans for personal, business, or customary needs. It’s simple and that’s helping thousands of members turn everyday savings into real opportunities. Preparing for family obligations? NCSL’s loan products are designed to support your goals and they’re easier to access
when you’ve built a strong savings history.

Through workplace visits and community outreach, we’re showing Papua New Guineans how saving regularly not only boosts loan eligibility but also builds long-term financial resilience. And with digital tools like Mobile USSD (*628#), MyNCSL Member Online and App, saving and borrowing is now just a few taps away.

Not a member yet? Join NCSL today and start your journey toward financial freedom. When you save more, you’re unlocking more borrowing power and building a stronger future for yourself and your family. Save smart. Borrow better. Grow stronger with NCSL.

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