Public Notice | Temporary Branch Closure – Wewak
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Customer Service Consultant, Alotau
NCSL, the largest Savings and Loan Society in PNG with over 177,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.
We are currently seeking a Customer Service Consultant, based at our Alotau Branch and reporting to the Lead Customer Service Consultant – Alotau.
Key Responsibilities.
- Deliver consistently high-quality member service within agreed service standards and turnaround times,
- Support the Lead Customer Service to acquire, develop and maintain professional relationships with key employers and business stakeholders in the branch catchment area,
- Coordinate new-member registration, Know Your Customer (KYC) verification, account activation and related member-service requests accurately and promptly,
- Process and support branch transactions, reconciliations and records; promptly escalate irregularities, service issues and operational risks,
- Support branch sales, product promotions, awareness drives and mini campaigns to grow membership, product uptake and digital adoption.
Essential Qualifications, Technical Skills & Experience:
- Possess more than 3- 5 years exposure in a similar work environment,
- Diploma Qualification in Lending, Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
- Must possess a Class 3 or Class 6 Driver’s License,
- Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.
Why Join Us?
- Work with a forward-thinking and supportive team who cares about your welfare
- Opportunities for self-development and learning programs
- Competitive salary and benefits package
- Health and life insurance scheme for yourself and dependents
- Be part of a mission-driven organization that values integrity and accountability
Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:
Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732,
BOROKO,
National Capital District Or Email: recruitment@ncsl.com.pg
Subject: Job Application – Customer Service Consultant, Alotau
Applications close Friday, 20th November 2026, only shortlisted applicants will be contacted for an interview.
📍 NKKF Oval, Alotau
📅 6–8 November | 9AM–4PM
MAKE YOUR WAY TO THE NCSL BOOTH!
Take this opportunity to meet our team, explore our services.
We look forward to seeing you there.
NCSL and Trukai Industries have signed an MOU today to bring financial literacy closer to local farmers across the country through the Smart Trukai Farmers Program.
From building savings habits to managing money and making informed financial decisions, we’re helping farmers grow their knowledge, strengthen their finances and create better opportunities for their families and communities.
Because a brighter future starts with what we grow today!
Before inserting your Poro Card, look for anything unusual around the ATM’s card slot and keypad, including loose parts or signs of tampering.
If something looks suspicious, avoid using the machine and report it to the bank operating the ATM. Always shield your PIN when entering it.
Help spread the reminder among colleagues, friends and family.
Stop. Check. Protect
NCSL Savings & Loan formalised a partnership with Milne Bay Estates (MBE) recently through the signing of a Memorandum of Understanding (MOU), aimed at bringing financial services closer to employees and smallholder growers.
For smallholder growers, the initiative presents an opportunity to develop better savings habits, manage their earnings more effectively and build financial security for themselves and their families.
The partnership was made possible through the support of MBE General Manager, Mr Mohamed Azhaza Abdul Aziz, Mr Paraka, Mr Mesak and the wider MBE Management Team, alongside NCSL.
NCSL is humbled and proud to be part of this partnership, with the main objective to bring financial services closer to the employees and the smallholder growers while encouraging a stronger savings culture and supporting better financial opportunities to improve the well being of their families and communities.
The signing ceremony of the MOU was also attended by Milne Bay Farmers Association’s Chairman, Mr Tautaro and his team, who welcomed the initiative and acknowledged MBE’s efforts in bringing financial services closer to the farming community and other workers living around Gurney.
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Find us at Brian Bell, Vision City.
Need assistance with your NCSL membership? Our team will be at Brian Bell, Vision City, every Monday, Wednesday and Friday, from 9:00 AM to 3:00 PM, throughout November 2026 to March 2027.
Here’s what you can access:
✅ Loan sales and enquiries
✅ Account opening
✅ Membership enquiries
✅ Digital services and product awareness
Use your NCSL ID and get a discount on your purchase.
For more information, call 207 2000 or visit Welcome to NCSL – NCSL .
Categories
Customer Service Consultant, Kimbe
NCSL, the largest Savings and Loan Society in PNG with over 177,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.
We are currently seeking a Customer Service Consultant, based at our Kimbe Branch and reporting to the Lead Customer Service Consultant- Kimbe.
Key Responsibilities.
- Deliver consistently high-quality member service within agreed service standards and turnaround times,
- Support the Lead Customer Service- Kimbe to acquire, develop and maintain professional relationships with key employers and business stakeholders in the branch catchment area,
- Coordinate new-member registration, Know Your Customer (KYC) verification, account activation and related member-service requests accurately and promptly,
- Process and support branch transactions, reconciliations and records; promptly escalate irregularities, service issues and operational risks,
- Support branch sales, product promotions, awareness drives and mini-campaigns to grow membership, product uptake and digital adoption,
- Assist with member follow-up and debt-collection activities in line with approved procedures and service standards,
- Promote service efficiency, member convenience and effective use of NCSL’s digital channels,
- Comply with lending policies, AML/CTF requirements, internal controls and all relevant operational procedures,
- Maintain accurate records and contribute to timely branch performance and operational reporting,
- Build respectful internal and external relationships and consistently demonstrate NCSL’s core values,
- Perform other duties delegated by the Lead Customer Service Consultant- Kimbe.
Essential Qualifications, Technical Skills & Experience:
- Possess more than 3- 5 years exposure in a similar work environment,
- Diploma Qualification in Lending, Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
- Must possess a Class 3 or Class 6 Driver’s License,
- Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.
Why Join Us?
- Work with a forward-thinking and supportive team who cares about your welfare
- Opportunities for self-development and learning programs
- Competitive salary and benefits package
- Health and life insurance scheme for yourself and dependents
- Be part of a mission-driven organization that values integrity and accountability
Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:
Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732,
BOROKO,
National Capital District
Or Email: recruitment@ncsl.com.pg
Subject: Job Application – Customer Service Consultant, Kimbe
Applications close Friday, 13th November 2026, only shortlisted applicants will be contacted for an interview.
Public Notice Update: Service Disruption Resolved
