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Media Release

NCSL SIGNS PNG EMPOWER FINANCE CODE TO STRENGTHEN MEMBER PROTECTION

Nasfund Contributors Savings & Loan Society Limited (NCSL) has signed the PNG
Empower Finance Code, reinforcing its commitment to protecting members from
financial abuse and promoting safer, fairer and more responsible financial services.

The voluntary, principles-based Code is an industry initiative led by the Bank of Papua
New Guinea and developed in collaboration with financial institutions, the International
Finance Corporation and Flequity Ventures. It establishes a coordinated approach to
preventing and responding to financial abuse across PNG’s financial sector.

Financial abuse occurs when a person uses money, financial information or financial
services to control, pressure or exploit another person. Members may be at risk when
they are pressured to surrender their salary or savings, hand over their Poro Card or
share their PIN, MyNCSL login details or one-time passwords. These details may be
misused to access their accounts, make unauthorised withdrawals or transfers, or
pressure them into applying for loans and completing transactions without their free
and informed consent.

At the signing on Monday, 7 September, was NCSL’s Acting Chief Executive Officer and
Chief Operating Officer, Mr Shane Kennedy, and Head of Risk and Compliance, Mr
Kisakiu Poawai.

Mr Kennedy said the signing reflects NCSL’s commitment and responsibility to help
members remain in control of their finances.

“Every member has the right to make their own financial decisions and to feel safe
when using our products and services,” Mr Kennedy said.

“For NCSL, financial inclusion is not only about providing access to exceptional savings
products and affordable loans. It is also about ensuring those services are safe, fair and
responsive to the needs of our members.”

NCSL joins other financial institutions that have committed to the initiative, including
Nasfund, BSP, Westpac PNG, and Credit Bank. Through the Empower Finance community
of practice, participating institutions will share knowledge and work collectively to
strengthen financial safety and consumer protection across PNG.

Picture Caption

From left to right: NCSL Head of Risk and Compliance, Mr Kisakiu Poawai; Acting Chief Executive
Officer and Chief Operating Officer, Mr Shane Kennedy; Bank of Papua New Guinea Assistant
Governor, Financial System Regulation and Supervision Group, Mrs Sabina Deklin; and Comrade
Trustee Services Limited Chief Executive Officer, Mr Charlie Gilichibi at the signing of the PNG
Empower Finance Code.

Categories
Media Release

MyNCSL Adhoc Remittance: Enhancing Member Experience Through Innovation

Digital solution processes PGK7 million in transactions, delivering greater convenience, speed and security for NCSL members

NCSL is pleased to announce the continued success of its MyNCSL Adhoc Remittance feature, available through both the MyNCSL mobile app and web platform.

Developed with members’ needs in mind, the innovative solution makes transferring funds fast, easy and secure.

The Adhoc Remittance feature enables members to transfer funds directly from their commercial bank accounts to their NCSL accounts using unique reference numbers.

Payments are automatically credited to the nominated member accounts, eliminating the need to submit receipts manually and providing a more convenient and efficient experience.

Whether you are an Eda Supa member or a Normal member, you can easily use this feature to remit funds from your commercial bank to your NCSL account. By simply entering your unique reference number when making a transfer, the system automatically detects your payment and instantly credits it to your account, without requiring you to send an email or notify NCSL. This automated process saves time, ensures accuracy, and provides peace of mind that your funds are safely and promptly processed.

Since its introduction, the Adhoc Remittance feature has already processed PGK7 million in transactions this year alone. This achievement demonstrates how members are using the solution to boost their eligibility for loans, increase savings, and reduce outstanding loans.

According to NCSL CEO Frans Kootte, the feature has transformed the member experience by streamlining financial processes and ensuring efficient service delivery.

“NCSL’s commitment to continuous innovation is driven by our dedication to improving the lives of our members. By introducing solutions like Adhoc Remittance, we give you the confidence to manage your finances seamlessly, securely, and without hassle,” Mr Kootte stated.

“Our goal is to empower members to take control of their savings and loans, knowing that NCSL is always striving to deliver positive, tangible results.”

NCSL is grateful to all its members for embracing this solution and looks forward to delivering even more enhancements that simplify their financial journey with the society.

Categories
careers

Customer Service Consultant, Kokopo

NCSL, the largest Savings and Loan Society in PNG with over 175,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.

We are currently seeking a Customer Service Consultant, based at our Kokopo Branch and reporting to the Area Manager-NGI.

 

Key Responsibilities.

  • Deliver consistently high-quality member service within agreed service standards and turnaround times,
  • Support the Area Manager- NGI to acquire, develop and maintain professional relationships with key employers and business stakeholders in the branch catchment area,
  • Coordinate new-member registration, Know Your Customer (KYC) verification, account activation and related member-service requests accurately and promptly,
  • Process and support branch transactions, reconciliations and records; promptly escalate irregularities, service issues and operational risks,
  • Support branch sales, product promotions, awareness drives and mini-campaigns to grow membership, product uptake and digital adoption,
  • Assist with member follow-up and debt-collection activities in line with approved procedures and service standards,
  • Promote service efficiency, member convenience and effective use of NCSL’s digital channels,
  • Comply with lending policies, AML/CTF requirements, internal controls and all relevant operational procedures,
  • Maintain accurate records and contribute to timely branch performance and operational reporting,
  • Build respectful internal and external relationships and consistently demonstrate NCSL’s core values,
  • Perform other duties delegated by the Area Manager-NGI.

 

Essential Qualifications, Technical Skills & Experience:

  • Possess more than 3- 5 years exposure in a similar work environment,
  • Diploma Qualification in Lending, Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
  • Must have a Class 3 or 6 Driver’s License,
  • Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.

 

Why Join Us?

  • Work with a forward-thinking and supportive team who cares about your welfare
  • Opportunities for self-development and learning programs
  • Competitive salary and benefits package
  • Health and life insurance scheme for yourself and dependents
  • Be part of a mission-driven organization that values integrity and accountability

 

 

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

 

Head of Human Resources

NASFUND Contributors Savings & Loan Society Ltd.

P.O Box 7732,

BOROKO,

National Capital District

Or Email: recruitment@ncsl.com.pg

Subject: Job Application – Customer Service Consultant, Kokopo

 

Applications close Friday, 21st August 2026, only shortlisted applicants will be contacted for an interview.

Categories
careers

Customer Service Consultant, Alotau

NCSL, the largest Savings and Loan Society in PNG with over 175,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.

We are currently seeking a Customer Service Consultant, based at our Alotau Branch and reporting to the Area Manager-Southern Region.

 

Key Responsibilities.

  • Deliver consistently high-quality member service within agreed service standards and turnaround times,
  • Support the Area Manager- Southern Region to acquire, develop and maintain professional relationships with key employers and business stakeholders in the branch catchment area,
  • Coordinate new-member registration, Know Your Customer (KYC) verification, account activation and related member-service requests accurately and promptly,
  • Process and support branch transactions, reconciliations and records; promptly escalate irregularities, service issues and operational risks,
  • Support branch sales, product promotions, awareness drives and mini-campaigns to grow membership, product uptake and digital adoption,
  • Assist with member follow-up and debt-collection activities in line with approved procedures and service standards,
  • Promote service efficiency, member convenience and effective use of NCSL’s digital channels,
  • Comply with lending policies, AML/CTF requirements, internal controls and all relevant operational procedures,
  • Maintain accurate records and contribute to timely branch performance and operational reporting,
  • Build respectful internal and external relationships and consistently demonstrate NCSL’s core values,
  • Perform other duties delegated by the Area Manager-Southern Region.

 

Essential Qualifications, Technical Skills & Experience:

  • Possess more than 3- 5 years exposure in a similar work environment,
  • Diploma Qualification in Lending, Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
  • Must possess a Class 3 or Class 6 Driver’s License,
  • Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.

 

Why Join Us?

  • Work with a forward-thinking and supportive team who cares about your welfare
  • Opportunities for self-development and learning programs
  • Competitive salary and benefits package
  • Health and life insurance scheme for yourself and dependents
  • Be part of a mission-driven organization that values integrity and accountability

 

 

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

 

Head of Human Resources

NASFUND Contributors Savings & Loan Society Ltd.

P.O Box 7732,

BOROKO,

National Capital District

Or Email: recruitment@ncsl.com.pg

Subject: Job Application – Customer Service Consultant, Alotau

 

Applications close Friday, 21st August 2026, only shortlisted applicants will be contacted for an interview.

 

 

Categories
careers

Branch Manager, Port Moresby

NCSL, the largest Savings and Loan Society in PNG with over 175,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.

We are currently seeking a Branch Manager Port Moresby, based at our Boroko Branch and reporting to the Area Manager-Southern Region.

 

Key Responsibilities.

  • Provide leadership and guidance to the POM Branches to proactively drive membership growth within Port Moresby and catchment area,
  • Ensure that respective branch officers conduct regular employer visits to promote NCSL’s products and services and the use of the Digital Channels and Services,
  • Manage and ensures branch officers contribute to selling a targeted number of loans that will contribute to both NCSL’s loan interest and fee income,
  • Communicate clear strategies to the team to drive business expectations whilst ensuring staff comply with set policies and procedures and ensure branch expenses are under control and within budget,
  • Regularly review Branch processes to ensure compliance and address any issues that may arise within the Branches,
  • Ensure control mechanism are in place to ensure staff observe all policies & procedures to avoid fraud or non – compliance.

Essential Qualifications, Technical Skills & Experience:

  • Possess more than 5 years’ experience managing teams and providing customer service and support in a similar setting,
  • Diploma Qualification in Lending, Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
  • Must possess a Class 3 or Class 6 Driver’s License,
  • Conduct to the highest ethical standards by being open and honest, meeting commitments, developing trusting relationships with all stakeholders and accountable for results

Why Join Us?

  • Work with a forward-thinking and supportive team who cares about your welfare
  • Opportunities for self-development and learning programs
  • Competitive salary and benefits package
  • Health and life insurance scheme for yourself and dependents
  • Be part of a mission-driven organization that values integrity and accountability

 

 

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

 

Head of Human Resources

NASFUND Contributors Savings & Loan Society Ltd.

P.O Box 7732,

BOROKO,

National Capital District

Or Email: recruitment@ncsl.com.pg

Subject: Job Application – Branch Manager- Port Moresby,

 

Applications close Friday, 21st August 2026, only shortlisted applicants will be contacted for an interview.

Categories
careers

Debt Collection Officer

NCSL, the largest Savings and Loan Society in PNG with over 170,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.

We are currently seeking a Debt Collection Officer based at our Head Office and reporting to the Manager Debt Collection.

 

Key Responsibilities:
  • Manage and monitor past due loans are kept at an absolute minimum at agreed threshold at any one time,
  • Proactively identify appropriate collection action on default loan accounts and take appropriate action for timely collection of monies owed,
  • Maintain constant dialogue with members and member’s payroll including internal teams on timely loan remittances,
  • Liaise with members and external parties to reach amicable loan repayment arrangements,
  • Undertake timely collection action (notices, or otherwise) as required,
  • Keep past due loans an absolute minimum and within approved budget levels.

 

Job Requirements

Essential Qualifications, Technical Skills & Experience:

  • Diploma Qualification in Business Management, Banking & Finance or related field,
  • Possess more than 3 years of exposure in debt collections within a similar industry,
  • Strong analytical skills and accurate business judgement,
  • Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.

 

Why Join Us?
  • Work with a forward-thinking and supportive team who cares about your welfare
  • Opportunities for self-development and learning programs
  • Competitive salary and benefits package
  • Health and life insurance scheme for yourself and dependents
  • Be part of a mission-driven organization that values integrity and accountability

 

How to Apply

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732, Boroko
National Capital District

Or Email: recruitment@ncsl.com.pg

Subject: Job Application – Debt Collection Officer

Applications close Friday, 17th July 2026, only shortlisted applicants will be contacted for an interview.

Categories
Public Notice

MEMBERS – TRANSFERS TO OTHER BANKS

Dear Valued Member,

Please be advised that transfers to other banks are processed at 9:30am and 3:30pm each business day.

To ensure your transfers to other banks are processed in a timely manner, submit your transaction before the applicable cut-off time.

Should you have any questions or require further clarification, please do not hesitate to contact our Call Centre team on 207 2000 or email callcentre@ncsl.com.pg

Thank you for being a valued member!

Categories
Media Release

Integrity and Action Now!

NCSL was proud to join the 16th Sir Anthony Siaguru Walk Against Corruption 2026, standing with thousands of Papua New Guineans in support of integrity, transparency, and accountability.

As a member-owned Savings and Loan Society, we stand for our 175,000+ members, their families, and ourselves as an organisation. Our participation reflects our commitment to the values that matter most—honesty, responsible governance, and transparency.

By supporting this important initiative led by Transparency International Papua New Guinea (TIPNG), we reaffirm our belief that trust is built through action and accountability. Together, we can help create stronger communities, stronger institutions, and a brighter future for Papua New Guinea.

Categories
careers

Digital Innovation & Design Officer- Head Office

NCSL, the largest Savings and Loan Society in PNG with over 165,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.

We are currently seeking a Digital Innovation & Design Officer based at our Head Office and reporting to the Team Leader Digital Innovation & Design.

Key Responsibilities:
  • Collaborate with NCSL IT, Branch Network, Lending, Marketing and other business units to develop and deliver member value propositions that grow revenue from existing and new products and solutions,
  • Maintain excellent and on-going relationships with existing stakeholders, with an emphasis on regular communication,
  • Communicates and proactively coordinates efforts directly with various teams within NCSL Business Units, NCSL large, medium, and small employers, to advance knowledge of our digital channels within the organization,
  • Reviews member feedback and proactively monitors digital customer-facing systems to detect problems and provide solutions,
  • Enforcement of digital standard best business practice within NCSL,
  • Provide to management accurate, timely and relevant reporting on all regulatory and group reporting for the Digital Innovation & Design, as well as all operational and administrative support,

Job Requirements

Essential Qualifications, Technical Skills & Experience:

  • Diploma Qualification in Banking& Finance, Accountancy, Business Management or related field,
  • More than 3 years’ experience in Digital in a Banking and Finance Industry,
  • Competent in Digital Services support and implementation,
  • Intermediate MS skills in Word, Excel & Outlook,
  • Strong analytical skill and accurate business judgement,
  • Use strategic intuition to identify value creation business opportunities,
  • Strong presentation, communication and negotiation ability.

Why Join Us?
  • Work with a forward-thinking and supportive team who cares about your welfare
  • Opportunities for self-development and learning programs
  • Competitive salary and benefits package
  • Health and life insurance scheme for yourself and dependents
  • Be part of a mission-driven organization that values integrity and accountability

How to Apply

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732, Boroko
National Capital District

Or Email: recruitment@ncsl.com.pg
Subject: Job Application – Digital Innovation & Design Officer-POM

Applications close: Friday, 03rd July 2026
Only shortlisted applicants will be contacted for an interview.

Categories
Media Release

Bringing NCSL Services Closer to Members

Our Port Moresby team met with more than 30 employees from the Department of Education, showcasing NCSL’s products and services while highlighting the convenience of the MyNCSL App, which enables members to access a wide range of financial services quickly and securely – without the need to visit a branch.

The session sparked great discussions, with DOE staff interested to learn more about managing NCSL membership, accessing services, and making the most of their benefits. Over 20 new members were onboarded, while existing members received on-the-spot assistance with PORO cards and other account queries.

At NCSL, we’re making it easier than ever for members and potential members to access financial products and services like savings with the best interest rates available on the market and as a responsible lender, providing them with affordable loans whether they are working for public or private institutions.

 

 

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