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careers

Customer Service Consultant, Alotau

NCSL, the largest Savings and Loan Society in PNG with over 165,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.

We are currently seeking a Customer Service Consultant, based at our Alotau Branch and reporting to the Lead Customer Service Consultant.

 

 

Customer  Service  Consultant

 

 

The successful applicant will be required too effectively.

 

  • Assist the supervisor to acquire, foster and maintain professional business relationships with key employers and business stakeholders in the branch catchment area,
  • Coordinate new member registration, KYC verification and account activation processes,
  • Support Branch sales and product promotions, and coordinate awareness drives and mini campaigns in the branch catchment area,
  • Undertake initiatives to enhance service efficiency, digital adoption and member convenience,
  • Maintain professional internal and external relationships that meet company core values.

 

Essential Qualifications, Technical Skills & Experience:

 

  • Proven exposure in providing first-class customer service in a timely manner in a similar work environment,
  • Diploma Qualification in Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
  • Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.

 

Why Join Us?

  • Work with a forward-thinking and supportive team who cares about your welfare
  • Opportunities for self-development and learning programs
  • Competitive salary and benefits package
  • Health and life insurance scheme for yourself and dependents
  • Be part of a mission-driven organization that values integrity and accountability

 

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

 

Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732,
BOROKO,
National Capital District

Or

Email: recruitment@ncsl.com.pg

Subject: Job Application – Customer Service Consultant, Alotau

 

Applications close Wednesday, 6th May 2026, only shortlisted applicants will be contacted for an interview.

 

 

Categories
Members Notice

#NCSL in Action | NCSL Strengthens Savings Culture with SMEC PNG

NCSL recently engaged with the SMEC PNG team through a financial wellness session focused on building a stronger savings culture and empowering staff to better plan for their financial future.

From the session, staff members registered membership and shared positive feedback.

“The session was very well received, and the feedback from staff has been extremely positive. I am encouraged by the level of engagement and look forward to seeing more staff join NCSL in the near future.”

“We truly appreciate the time, effort, and valuable insights shared by NCSL. We also look forward to continuing this strong partnership as part of our ongoing savings culture initiative, particularly in supporting staff to plan and prepare for their short- to medium-term financial needs,” stated Mr Andrew Topo, Manager, People and Culture, Pacific – SMEC PNG.

As a member-owned savings and loan society, NCSL remains committed to supporting its members and partner organisations or employers through financial education, accessible savings and loan products, and ongoing engagement initiatives.

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Media Release Public Notice

Temporary Closure: Alotau & NGI Branches

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Media Release Public Notice

System Maintenance

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careers

Senior Business Partner, Human Resources

NCSL, the largest Savings and Loan Society in PNG with over 165,000 members, is currently undergoing an exciting transformative journey to further enhance its service to members and to be ready for the future.

We now seek to recruit a Senior Member of the HR Team, reporting to the Head of Human Resources to further strengthen our Team and be part of this exciting transformation.

 

Senior Business Partner, Human Resources

 

 

The successful applicant will be required to effectively;

  • The successful applicant will be required to effectively;
  • Research and provide HR solutions in the market and manage implementation of key HR projects,
  • Lead and provide overall advice on both strategic and operational HR support in managing an employee’s life cycle,
  • Manage the end-to-end recruitment cycle in closer consultation with the line managers and ensuring positions are filled within agreed schedule,
  • Assist the Head of HR with HR Budget preparations and its implementation,
  • Manage the end-to-end performance management cycle and instill a performance culture with appropriate rewards,
  • Provide oversight of the Training and Development function and provide timely reports to relevant stakeholders,
  • Review and draft HR policies and procedures where required and ensure updates are shared and understood by staff,
  • Maintain professional internal and external relationships that meet company core values.

Essential Qualifications, Technical Skills & Experience:

  • Proven exposure in managing a team to provide HR advice and support in managing an employee life cycle,
  • Possess more than five (5) years of proven exposure in managing a team to provide both strategic and operational support within HR,
  • Exposure in managing performance cycle to derive TNA’s and ensure needs are addressed in consultation with respective supervisors,
  • Demonstrated exposure in providing oversight of Learning and Development initiatives and building a learning culture,
  • Degree Qualification in Business Management, Human Resources, Psychology, or related field.
  • Strong people skills and ability to lead from the front in all HR responsibilities and tasks,
  • Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.
  • Strong people skills and ability to lead from the front in all HR responsibilities and tasks,
  • Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.

Besides this challenging position in a growing organisation and working in a pleasant environment, we offer a good salary, certain allowances, health and life insurance and opportunities for self-development and learning programs.

To apply, please forward updated CV with a cover letter addressing the key competencies above with copies of qualifications to:

Head of Human Resources
NASFUND Contributors Savings & Loan Society Ltd.
P.O Box 7732,
BOROKO, National Capital District

Or

Email: recruitment@ncsl.com.pg

Applications close Wednesday, 22nd April 2026, only shortlisted applicants will be contacted for an interview.

Categories
Media Release Public Notice

NCSL Pays Out K17.6m in Member Interest for 2025

Categories
Media Release

NCSL SAVINGS & LOAN SOCIETY DELIVERS K17.6 MILLION IN INTEREST TO MEMBERS FOR 2025 – FUTURE GROWTH FORECAST FOR SOCIETY

Port Moresby – March 27, 2025 – At its recent Board meeting, NCSL Savings & Loan Society Limited (NCSL), Papua New Guinea’s largest member owned society, announced a profit of K15.4m for the 2025 Financial Year, resulting in a total of K17.6m paid in interest to the savings accounts of its, more than 165,000 members.

The amount of K17.6m comprises K11.0m in bonus interest (or 5.4%) which will be credited directly to members’ General Savings account on Wednesday, April 1, 2026, on top of the K6.6m already paid during the year through interim interest. This is a clear demonstration of NCSL’s unwavering commitment to delivering tangible value to its members.

2025: A Year for Change The 2025 profit reflects NCSL’s resilience and dedication through a transformative year. Despite economic pressures and the complexity of our systems transformation, NCSL continued to focus on long-term value creation for members.

2025 Key Financial Highlights:

  • Annual Declared Profit: K15,407,972 (2024: K5,420,497)

  • Annual Savings Interest: K17,571,725 (2024: K9,803,708)

  • Interest Crediting Date: Wednesday 1, April 2026

  • Applicable Accounts: General Savings Account & Poro Account

Other Financial Insights from 2025 were:

  • Total Assets grew by K4.1m from K351.4m to K355.6m,

  • Total Revenue rose by K1.6m to K62.9m,

  • Net Income was K15.4m, (after expenses including interim Interest Payment to Members, Loan Provisioning and Core Banking System costs)

  • General Reserves increased by 11.4% to K29.9m,

  • Total membership grew by 6.8% to 165,157 members,

  • Members’ Savings reduced by 2.6% to K301.6m,

  • Net Loan portfolio reduced by 2.2% to K167m.

At NCSL, we are committed to being a customer-oriented organisation. We actively engage with our members through awareness programs, making it easier for them to register and access our financial products and services. Our goal is to bring financial services closer to our members through our innovative digital offerings.

AUTHORIZED BY HULALA TOKOME BOARD CHAIRMAN

Categories
Media Release Public Notice

Easter Holiday Notice

Dear Valued Members,

All NCSL Offices will be closed over the Easter Period.

  • Good Friday – Friday, 3 April 2026
  • Easter Monday – Monday, 6 April 2026.

During this period, you can continue to access our services via:

  • MyNCSL App
  • Member Online
  • Mobile USSD Service (628#)

We look forward to welcoming you again in our branches on Tuesday 7th April.

Wishing you & your loved ones a safe & blessed Easter.

Thank you for being our valued member!

Categories
careers

Lead Customer Service Consultants

NCSL, the largest Savings and Loan Society in PNG with over 165,000 members, is currently undergoing an exciting transformative journey to further enhance the service to members and to be ready for the future.

We are currently seeking two (2) Lead Customer Service Consultants, based at our Bialla and Buka Branches respectively, and reporting to the Area Manager (New Guinea Islands).

Key Responsibilities

  • Lead and model consistent delivery of exceptional member service at the branch,
  • Acquire, foster and maintain professional business relationships with key employers and business stakeholders in the branch catchment area,
  • Oversee new member registration, KYC verification and account activation processes,
  • Supervise branch transaction operations, reconciliations and report any irregularities or operational risks,
  • Support Branch sales and product promotions, and coordinate awareness drives and mini campaigns in the branch catchment area,
  • Lead initiatives to enhance service efficiency, digital adoption and member convenience.

Essential Qualifications, Technical Skills & Experience:

  • Proven exposure in providing first-class customer service in a timely manner in a similar work environment,
  • Diploma Qualification in Sales and Marketing, Business Management, Banking & Finance, Accounting or related field,
  • Strong customer experience and ability to interact and cooperate with all staff and maintain professionalism that meets company core values.

Why Join Us?

  • Work with a forward-thinking and supportive team who cares about your welfare
  • Opportunities for self-development and learning programs
  • Competitive salary and benefits package
  • Health and life insurance scheme for yourself and dependents
  • Be part of a mission-driven organization that values integrity and accountability

Please forward your CV and a cover letter addressing the key competencies above with copies of qualifications to:

Head of Human Resources

NASFUND Contributors Savings & Loan Society Ltd.

P.O Box 7732,

BOROKO,

National Capital District Or Email: recruitment@ncsl.com.pg

Subject: Job Application – Lead Customer Service Consultant- Buka/Bialla

Do indicate the location of interest (e.g., Lead Customer Service Consultant, Bialla) on your email or cover note for ease of assessment purposes.

Applications close Wednesday, 8th April 2026, only shortlisted applicants will be contacted for an interview.

Categories
Media Release Public Notice

Scheduled System Maintenance

Dear Valued Members,

NCSL will have scheduled system maintenance on Saturday, 21 March 2026, from 1pm to 3pm.

During stated time, Poro Card transactions on ATM and EFTPOS will be intermittently unavailable.

All other digital services such as MyNCSL & Mobile USSD will remain accessible as usual.

We appreciate your continued trust in NCSL.

Thank you for being a valued member!

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